These Terms explain how you may use our website and online learning services. Please read them together with our Privacy Policy and any course-specific conditions.
By using this website, you signify your consent to these terms of use. If you do not agree to these Terms of Use, please do not use the website.
Your access to and use of this website, as well as all related websites operated by The Equine Practice Company (which includes https://www.theequinepracticecompany.com/ (collectively the “Site”) is subject to the following terms and conditions (“Terms of Use”) and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms of Use and acknowledge that any other agreements between you and the Site are superseded and of no force or effect:
1. You agree that the Site itself, as well as all content, videos, training materials, products, services and/or other materials, made available on the Site by us or other third parties, as well as the look and feel of all of the foregoing, (collectively referred to as the “Content”) are maintained for your personal use and information by The Equine Practice Company, (the “Company”) and are the property of the Company and/or its third party providers. You agree that such Company Content shall include all proprietary videos, HTML/CSS, Javascript, graphics, voice, and sound recordings, artwork, photos, documents, and text as well as all other materials included in the Site, excluding only the materials you provide. Subject to your compliance with these Terms of Use, the Company hereby grants you a limited license, which is non-exclusive, non-transferable, and non-sublicensable, to access, view, and use the Site solely for your personal purposes. No Company Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, used for public or commercial purposes, or downloaded in any way unless written permission is expressly granted by the Company. Modification of the Content or use of the Content for any other purpose is a violation of the copyright and other proprietary rights of the Company, as well as other authors who created the materials, and may be subject to monetary damages and penalties. You may not distribute, modify, transmit or use the content of the Site or any Content, including any and all software, tools, graphics and/or sound files, for public or commercial purposes without the express written permission of the Company.
2. All Content, such as text, data, graphics files, videos and sound files, and other materials contained in the Site, are copyrighted unless otherwise noted and are the property of the Company and/or a supplier to the Company. No such materials may be used except as provided in these Terms of Use.
3. All trade names, trademarks, and images and biographical information of people used in the Company Content and contained in the Site, including without limitation the name, are either the property of, or used with permission, by the Company. The use of Content by you is strictly prohibited unless specifically permitted by these Terms of Use. Any unauthorized use of Content may violate the copyright, trademark, and other proprietary rights of the Company and/or third parties, as well as the laws of privacy and publicity, and other regulations and statutes. Nothing contained in this Agreement or in the Site shall be construed as granting, by implication or otherwise, any license or right to use any Trademark or other proprietary information without the express written consent of the Company or third party owner. The Company respects the copyright, trademark and all other intellectual property rights of others. The Company has the right, but has no obligation, to remove content and accounts containing materials that it deems, in its sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Use. If you believe that your intellectual property rights are being violated and/or that any work belonging to you has been reproduced on the Site or in any Content in any way, you may notify Company at support@theequinepc.com. Please provide your name and contact information, the nature of your work and how it is being violated, all relevant copyright and/or trademark registration information, the location/URL of the violation, and any other information you believe is relevant.
4. While the Company uses reasonable efforts to include accurate and up-to-date information in the Site, the Company makes no warranties or representations as to its accuracy. The Company assumes no liability or responsibility for any errors or omissions in the content of the Site.
5. When you register with the Company and/or this Site, you expressly consent to receive any notices, announcements, agreements, disclosures, reports, documents, communications concerning new products or services, or other records or correspondence from the Company. You consent to receive notices electronically by way of transmitting the notice to you by email.
6. By submitting comments or materials, you grant the Company a worldwide, royalty-free, perpetual licence to use, reproduce, and display that material for any business purpose. You retain ownership of your content.
7. The Company shall use commercially reasonable efforts to restrict unauthorized access to our data and files. However no system whether or not password protected can be entirely impenetrable. You acknowledge that it may be possible for an unauthorized third party to access, view, copy, modify, or distribute the data and files you store using the Site. Use of the Site is completely at your own risk.
8. The Company will not intentionally disclose any personally identifying information about you to third parties, except where the Company, in good faith, believes such disclosure is necessary to comply with the law or enforce these Terms of Use. By using the Site, you signify your acceptance of the Company’s Privacy Policy. If you do not agree with this Privacy Policy, in whole or part, please do not use this Site.
9. Neither the Company nor any other party involved in creating, producing, or maintaining the Site or any content on the Site shall be liable under any circumstances for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to or use of the Site.
All content on the Site is provided “as is” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose. The Company does not warrant or make any representations regarding the use of the materials on the Site, the results of using such materials, their suitability for any user’s needs, the likelihood that their use will meet any user’s expectations, or their correctness, accuracy, reliability, or completeness.
The Company likewise does not warrant or make any representations or guarantees that you will earn any money using the Site or the Company’s technology or services. You accept all responsibility for evaluating your own earning potential as well as for executing your own business and services. Your earning potential depends entirely on your own products, ideas, techniques, execution of your business plan, time devoted to the program, financial situation, knowledge, and skill. Since these factors differ among individuals, the Company cannot and does not warrant or make any representations or guarantees regarding your success or income level.
The Company does not warrant that use of the materials will be uninterrupted or error-free, that defects will be corrected, or that this Site, its content, or the materials available on it are free from bugs, viruses, or other harmful components. You assume all responsibility for the cost of any necessary repairs or corrections.
The Company shall not be responsible for any performance or service problems caused by any third-party website or service provider. Any such problem shall be governed solely by the agreement between you and that provider. Please note that some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.
10. The Company shall not be responsible for any performance or service problems caused by any third-party website or service provider (including, for example, your web-service provider, Stripe payment services, your software, or any updates or upgrades to that software). Any such problem shall be governed solely by the agreement between you and that provider.
The Company reserves the right, in its sole discretion, to determine whether it is responsible for any such malfunction or disruption. It also reserves the right to limit your use of the Site or its content, or to terminate your account, if it determines that you have violated these Terms of Use or any other Company rules or conditions.
The Company may refuse access to the Site, its content, products, or services to anyone at its sole discretion. It may, at its discretion, refund the initial fee charged for any use of the Site or content, or a pro-rata portion consistent with the Company’s refund policy. The Company will not issue any refund more than thirty (30) days after payment for use of the Site or content, regardless of the reason for disruption.
11. In no event shall the Company be liable for any special, incidental, indirect, punitive, reliance, or consequential damages, whether foreseeable or not. This includes, but is not limited to, damage or loss of property, equipment, information, or data; loss of profits, revenue, or goodwill; cost of capital; cost of replacement services; or claims for service interruptions or transmission problems caused by any defect in the Site, its content, or related materials.
The Company is not responsible for the inability to use services provided under these Terms or for any other cause related to the Site or content, regardless of the theory of liability. This limitation applies even if the Company has been advised of or is aware of the possibility of such damages.
12. You agree to indemnify and hold the Company and each of its directors, officers employees, and agents, harmless from any and all liabilities, claims, damages and expenses, including reasonable attorney’s fees, arising out of or relating to (i) your breach of this Agreement, (ii) any violation by you of law or the rights of any third party, (iii) any materials, information, works and/or other content of whatever nature or media that you post or share on or through the Site, (iv) your use of the Site or any services that the Company may provide via the Site, and (v) your conduct in connection with the Site or the services or with other users of the Site or the services. The Company reserves the right to assume the exclusive defense of any claim for which we are entitled to indemnification under this Section. In such event, you shall provide the Company with such cooperation as is reasonably requested by the Company.
13. The provisions of these Terms of Use are for the benefit of the Company, its subsidiaries, affiliates and its third party content providers and licensors, and each shall have the right to assert and enforce such provisions directly or on its own behalf.
14. This agreement shall be governed by and construed in accordance with the laws of the State of Queensland, Australia, without giving effect to any principles of conflicts of law. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
15. Some Services are sold as ongoing subscriptions. We will clearly state the billing period (e.g., monthly or annual) at checkout. Subscriptions renew automatically until cancelled. You can cancel anytime before the next billing date via your account or by emailing support@theequinepc.com. We will send a renewal reminder (where required by law). Fees already paid are non-refundable except as required by applicable law or under the “Refunds & Consumer Rights” section.
16. Refunds & Consumer Rights – for Australia: Nothing in these Terms limits your rights under the Australian Consumer Law. If a Service is not of acceptable quality or fails to meet a consumer guarantee, you are entitled to a remedy.
For EU/UK digital content: If you purchase digital content at a distance, you may have a 14-day cooling-off period. If you choose immediate access, you acknowledge that you lose the right to withdraw once download/streaming starts.
For Live events / courses: If we reschedule, substantially change format, or cancel, you may choose a refund or credit. Apart from the rights above, we do not offer change-of-mind refunds for digital content once access is granted.
17. The Site and Services provide educational information only and do not constitute veterinary or medical advice. Clinical decisions remain your sole responsibility. We do not guarantee outcomes from applying any techniques or information.
18. We may record live sessions. By attending, you consent to being recorded and to our use of the recording for delivery and future educational purposes. We may substitute speakers or adjust schedules where reasonably required.
19. You will not post content that is unlawful, defamatory, infringing, or that discloses animal/owner personal data without consent. We may moderate, remove content, or suspend access for breaches. You grant us a world-wide, non-exclusive, royalty-free licence to host, display, and share your posts within our Services.
20. We (or our licensors) own the Site and all content. You may use materials for your personal, non-commercial use while your access is active. No rights are granted except as stated. For takedown requests, contact support@theequinepc.com with details of the alleged infringement.
21. You authorise us and our processors (e.g., Stripe) to charge your chosen method for fees and applicable taxes (GST/VAT). Prices may change on renewal; we will notify you in advance where required. You agree to contact us before disputing a charge; unjustified chargebacks may lead to suspension.
22. We may update or discontinue features to improve performance or comply with laws. We will endeavour to avoid material adverse impacts and will notify you where required.
23. To the maximum extent permitted by law, we are not liable for indirect or consequential loss. Where liability cannot be excluded (e.g., under the ACL), it is limited to resupplying the Services or paying the cost of resupply. Nothing in these Terms excludes liability that cannot be excluded under applicable consumer law.
24. These Terms are governed by the laws of Queensland, Australia. The courts of Brisbane, QLD have exclusive jurisdiction, except where consumer laws give you a mandatory local forum. Our contact address is The Equine Practice Company, 27 Bellevue Terrace, Clayfield QLD 4011, Australia.
Last Updated: October 25, 2025